Can I track my order?
Yes. Click here and the email you used at checkout. If you have multiple orders, you can specify which order you are looking up by entering the Order ID. If you have an international order with a tracking number that begins with 15111-, go to www.apc-pli.com for tracking information. If your tracking number begins with 8017588, go to UPS.com for tracking information.
Do you ship to... And how much will it cost?
We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.
We use the UPS Mail Innovations to ship all orders and tracking will be available through them UPS.com. This tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a flat rate. $3.99 USD for the first tee and $6.99 USD for the first hoodie and $2.50 USD for each additional item tee or hoodie. Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
We use the UPS Mail Innovations to ship all orders and tracking will be available through them UPS.com. This tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a flat rate. $3.99 USD for the first tee and $6.99 USD for the first hoodie and $2.50 USD for each additional item tee or hoodie. Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
How long is it going to take?
Since we print shirts to order, printing times can vary based on the current order volume. At this time most orders are shipping out between 3-7 days from the date of the order.
You will receive a shipping confirmation email at the address you provided which will contain either tracking information or a U.S. Customs number. USPS domestic usually takes 3-5 business days. UPS International can take 2-6 weeks.
You will receive a shipping confirmation email at the address you provided which will contain either tracking information or a U.S. Customs number. USPS domestic usually takes 3-5 business days. UPS International can take 2-6 weeks.
I have a tracking number, but where's my stuff?
You should first check with UPS.com to get your tracking info by entering in the tracking number you received from Sun Frog Shirts. If no information is available yet, check it again after 24 hours.
It says my address is not found
We ship using the UPS Postal Innovations, so the post office and the regular mail will most likely be the group that will deliver to your house. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" found here USPS.com can help you find your specific abbreviations and how USPS will verify your address.
If you have any questions, Please contact me: civilengineering.jh@gmail.com . Thank you for supporting me !!!
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